FACEIT Account Verification: How to Verify (and Fix a Stuck Check)

FACEIT asks you to "verify your account" before you can fully play — and sometimes the check gets stuck in an endless loop. This guide covers the verification types, how to pass each, whether a passport is ever required, and how to open a support ticket when verification just will not complete.

The types of FACEIT verification

• Email verification — confirm the address on your account from the link FACEIT emails you.
• Phone / SMS verification — link a phone number; required to queue in many regions and to cut down on smurfs.
• Security check — the browser/anti-bot check at accounts.faceit.com that runs on login.
• ID verification — only in specific cases (prize withdrawals, some tournaments), not for normal matchmaking.

How to verify your FACEIT account

1. Verify your emailOpen the verification email from FACEIT and click the link. No email? Check spam, then resend it from your account settings.
2. Add and confirm a phone numberIn Settings → Account, add your phone and enter the SMS code. Use a real mobile number — VoIP/virtual numbers are often rejected.
3. Pass the security checkLet the accounts.faceit.com check finish. If it loops, see the fix below.
4. DoneOnce email and phone are confirmed, your account is verified and you can queue normally.

Do you need a passport for FACEIT?

For normal play — no. Standard FACEIT verification is email and phone only; you do not upload a passport to queue matches. ID/passport checks come up only in specific situations such as withdrawing prize money or joining certain official tournaments. If a random site or "seller" asks for your passport to "verify FACEIT", treat it as a scam.

Verification stuck in a loop — how to fix it

An endless "security check" or verification loop is almost always browser-side, not your account:

• Clear cookies and cache for faceit.com, then log in again.
• Try an incognito window or a different browser, and disable extensions that block scripts/cookies (ad-blockers, privacy tools).
• Disable any VPN or proxy — region mismatches trip the anti-bot check.
• Make sure the date/time on your device is correct and your browser is up to date.

How to open a FACEIT support ticket

If verification still fails, contact support:

1. Go to FACEIT SupportOpen support.faceit.com and start a new request.
2. Pick the right categoryChoose the account / verification category so it reaches the right team.
3. Describe it clearlyState your nickname, what step fails, and the exact error text. Attach a screenshot of the loop or error.
4. Submit and waitYou will get email updates on the ticket. Reply on the same thread instead of opening duplicates.

FAQ